A. Consumer Pehredaar — Brand & Service FAQs

 

What is Consumer Pehredaar? 

Consumer Pehredaar is a private consumer advocacy platform operated by Equinox Settlements LLP. It assists consumers with complaint organization, consultation, escalation, and communication notices against companies. It is neither a government body nor a law firm.

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Is Consumer Pehredaar a government body or law firm?

No. Consumer Pehredaar is an independent private advocacy service. It does not provide statutory redress like the National Consumer Helpline or formal legal representation like an advocate.

How does Consumer Pehredaar handle complaints?

 

After a consumer submits dispute details and relevant documentation, Consumer Pehredaar reviews the file and initiates escalation according to the purchased service tier. Services range from communication notices and social media escalation to dedicated expert consultations.

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How much does Consumer Pehredaar cost?

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Pricing is tiered based on the consumer's disputed claim amount:

• Up to ₹10,000 loss: ₹999

• ₹10,001 – ₹50,000 loss: ₹1,499

• ₹50,001 – ₹1,00,000 loss: ₹2,499

• ₹1,00,001 – ₹10,00,000 loss: ₹5,000

• ₹10,00,001 – ₹25,00,000 loss: ₹10,000

• ₹25,00,001 – ₹1 Crore+ loss: ₹15,000

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How long does Consumer Pehredaar work on a case?

 

Active working windows range between 15 days and 60 days depending on the selected plan tier and dispute bracket.

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Does Consumer Pehredaar guarantee a refund or resolution?

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No. Final outcomes and refunds depend entirely on the disputed company's response, case merits, and relevant legal authorities. Consumer Pehredaar assists with pre-litigation advocacy and communication, not guaranteed monetary recovery.

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Is the Consumer Pehredaar service fee refundable?

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Generally, no. Under its standard published terms, fees are non-refundable once the escalation and review services have commenced.

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Can Consumer Pehredaar represent me in consumer court?

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No. Consumer Pehredaar focuses on out-of-court grievance escalation. For filing statutory cases in a Consumer Commission or securing courtroom representation, consumers must file independently or engage a qualified advocate.

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What documents are required to initiate a complaint?

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• Invoices, receipts, and order confirmations

• Payment proofs and transaction references

• Written communication (emails, chat logs, customer service tickets)

• Product photographs, defect videos, or job sheets

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Consumer Pehredaar vs. National Consumer Helpline (NCH): Which should I choose?

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NCH is the Government of India's free, central pre-litigation helpline. Consumer Pehredaar is a private, paid advocacy service that offers structured, hands-on escalation support, notices, and expert consultation.